Shipping Policy
ORDER PROCESSING:
Please allow 24 hours to process your order. Expect an email within 24 hours to let you know your order is on the way!
PICKUP Service
Orders can be picked up by appointment only. Upon reciept of your order we will contact you to arrange an appointment for pick up which will usually be set between Monday and Wednesday 10am to 2pm.
Please note there are no pick up slots available at the weekend.
DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
PLEASE NOTE, ALL ORDERS OF EGGS ARE DESPATCHED ON A MONDAY TO FRIDAY.
This ensures no orders are held in courier warehouses over the weekend which would likely cause damage.
EG:
Orders place on Monday are picked up Tuesday and normally delivered on Wednesday
Orders placed on Tuesday are picked up Wednesday and normally delivered Thursday
Orders placed on Wednesday are picked up Thursday and normally delivered on Friday
Orders placed on Thursday are picked up Friday and normally delivered on Saturday.
Orders placed on Friday, Saturday or Sunday will be picked up by the courier on Monday and normally delivered on Tuesday.
When your order is ready for delivery, you will receive an email with real-time tracking information.
All orders leave our farm within one business day, and are delivered via Royal Mail for which a shipping price is automatically calculated and booked in at checkout.
Some products indicate 'Best to pick up' such as Wholesale Hatching eggs. This is to prevent miss-handling to ensure the highest possible hatch rates. However delivery is still available at checkout if you prefer.
Livestock orders and frozen items are delivered by our own team subject to terms and conditions, please contact us for details.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We offer a free replacement on some egg products damaged in transit. A Photo of the damaged product must be provided.
If you have any further questions, please don't hesitate to contact us
